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Frequently Asked Questions
What are your accepted payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
What are your standard terms of delivery?
We utilize major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long does delivery usually take?
Generally, it takes about one week if goods are in stock. For non-stock items, delivery ranges from 15-30 days depending on the order quantity.
Does the product come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
Do you provide customs clearance and door-to-door delivery?
Yes. For clients without import experience, our company can handle customs, taxes, and deliver directly to your door. For experienced importers, we ship via standard international express.
Are there specific shipping routes for North American regions like Mexico?
We offer specialized routes that can handle customs issues and taxes. Alternatively, we can ship via the United States where orders under 600 USD are typically tax-free.