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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional manufacturer specializing in emergency stretchers and rehabilitation therapy products.
What are your standard payment terms?
Our standard terms are T/T 30% deposit after order confirmation, with the 70% balance paid against the bill of lading, or via L/C.
What is the typical lead time for orders?
Normally, the production lead time is approximately 15-25 days after the deposit is received.
What kind of after-sales service do you provide?
We offer a 12-month warranty from the date of receipt. During this period, we provide free spare parts and technical guidance for any necessary replacements.
Which quality certifications do your products hold?
Our products are certified with FSC, CE, FDA, ISO9001, ISO13485, and EN1865 standards to ensure high quality and safety.
What is the shipping port for your international orders?
All international shipments are primarily processed through Shanghai Port, China.