Frequently Asked Questions
Q1. What are the available payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
Q2. What are the terms of delivery?
We ship via major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3. How long is the delivery time?
For in-stock items, delivery is generally within one week. For non-stock items, it ranges from 15-30 days depending on the order quantity.
Q4. Is there a warranty period for the products?
Yes, we provide a 1-year warranty. Note that wearing parts like drill bits and screwdrivers are excluded.
Q5. Do you handle customs clearance and taxes?
We offer different solutions: if you have import experience, we ship via express; if not, we can handle customs and taxes to provide door-to-door delivery in certain regions.
Q6. Can the products be customized with our logo?
Yes, we support customization for both Logo and Color to meet your specific requirements.