❓ Frequently Asked Questions
Q: Are you a manufacturer or a trading company?
A: We are a professional manufacturer specializing in emergency stretchers and rehabilitation therapy products with decades of industry experience.
Q: Where is your production facility located?
A: Our factory is located in Jiangsu Province, China, approximately two hours by car from Shanghai.
Q: What are your standard payment terms and lead times?
A: We typically accept T/T (30% deposit, 70% against B/L) or L/C. The standard lead time is normally 15-25 days after the deposit is received.
Q: What is your after-sales service and warranty policy?
A: We offer a 12-month warranty from the date of receipt. During this period, we provide free spare parts and technical guidance. Beyond the warranty, parts are provided at cost.
Q: Which quality certifications do your products hold?
A: Our products are fully certified with FSC, CE, FDA, ISO9001, ISO13485, and EN1865 standards to ensure international quality compliance.
Q: What is the primary application for this fixator?
A: This mini straight track external fixator is specifically designed for orthopedic surgical fracture fixation and correcting deformities in the finger and palm areas.
Medev Medical
