Frequently Asked Questions
Can I have a sample order?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What about the lead time?
3-5 days for sample preparation. For mass production, the timeline needs to be confirmed based on order volume.
Do you accept customized orders?
Yes, we have a complete design and drawing department equipped with CNC machines to provide high-precision customized services.
How do you ship the goods and how long does it take?
We ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Professional shipping services are available to meet customs requirements.
What is the warranty period for your products?
We offer a 3-year warranty on our products to ensure long-term quality and reliability.
Is it possible to print my own logo?
Yes. Please inform us formally before production begins so we can accommodate your branding requirements.
Medev Medical
