Frequently Asked Questions
What payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services through major platforms.
What are your delivery terms and shipping partners?
We ship via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS to ensure safe delivery.
What is the estimated delivery time?
Generally, it takes about 7 days if the goods are in stock. For non-stock items, delivery is typically 15-30 days depending on order quantity.
Does the instrument set come with a warranty?
Yes, we provide a 1-year warranty for the set. Please note that wearing parts like drill bits and screwdrivers are excluded.
Do you provide customs clearance and door-to-door delivery?
Yes. For clients without import experience, we can manage customs, taxes, and deliver the products directly to your door in many regions.
Are your instruments certified for medical use?
Our products are manufactured under strict quality standards and hold CE, FDA, and ISO13485 certifications for global compliance.